Privacy Policy
This notice explains how Mark Oliver Estate Agency & Lettings (“we”, “us”, “our”) handles personal information. It applies to our website and to enquiries made by telephone, email or in person.
Who we are
Mark Oliver Estate Agency & Lettings
2 Ocean Parade, South Ferring, Worthing, West Sussex BN12 5QQ
Telephone: 01903 503 111
Email: info@oliverestateagency.com
ICO Registration Number: 00014349707
We are the data controller for personal information collected through this website and in the course of our estate agency and lettings work.
What we collect
Depending on how you contact us, we may collect:
- Name, address, email address and telephone number
- Property details relevant to a sale, letting, valuation or viewing
- Correspondence and notes of conversations
- Identity and anti-money laundering information where the law requires it
- Financial and tenancy information where needed for lettings or client money handling
Why we use your information
- To respond to enquiries and valuation requests
- To provide sales and lettings services
- To arrange viewings and progress transactions
- To meet legal and regulatory duties, including anti-money laundering and client money protection requirements
- To handle complaints and redress scheme matters
Lawful basis
We process personal data where it is necessary to take steps at your request before a contract, to perform a contract, to comply with a legal obligation, or where we have a legitimate interest in running our business and responding to enquiries, provided those interests are not overridden by your rights.
Sharing your information
We may share information with:
- Solicitors, surveyors and other professionals involved in a transaction
- Landlords, tenants, buyers or sellers where needed to progress your instructions
- Routine maintenance contractors, emergency contractors, safety professionals, and block or estate managers where reasonably necessary for the management, maintenance or protection of a property under our instruction
- Our redress scheme, The Property Ombudsman, if a complaint is referred
- Our client money protection provider, Client Money Protect, where relevant
- IT and property software providers who process data on our behalf under contract
- Regulators, law enforcement or other bodies where we are required to do so by law
We do not sell your personal information.
Cookies and similar technologies
Please see our Cookies notice for the current position.
How long we keep information
We keep personal information only for as long as needed for the purpose collected, including any legal, accounting or regulatory retention periods that apply to estate agency and lettings work.
Your rights
Under UK data protection law you may have the right to access your data, correct it, erase it, restrict or object to certain processing, and request data portability. You also have the right to complain to the Information Commissioner’s Office (ICO).
ICO: ico.org.uk
Helpline: 0303 123 1113
Contact
For privacy questions, contact us using the details above.